Talk'N Tours Privacy Policy About Self Guided MP3 Audio Walking Tours and pod tours

Introduction
1. We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. Talk’N Tours has therefore adopted data protection policies with respect to your privacy and security. Talk’N Tours’ Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business.
2. In order to ensure that we meet and maintain our Privacy standards, we have appointed a privacy officer. Should you wish to contact us in relation to Privacy, please email us at privacyofficer@(NOSPAM)Talk-N-Tours.com (Please remove the brackets and the word NOSPAM to construct a useable e-mail address.)
3. We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy policy as part of our terms of trade. This policy also applies to users of our web site who are not customers of Talk’N Tours.
4. Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers' level of compliance with our code.
What Information Do We Collect?

Talk’N Tours collects different information about you at different times. There are 4 broad categories of information that we collect from you:

Information we require to supply our services.
When you purchase a product from Talk’N Tours we request information such as your name, address, telephone number, e-mail address and credit card details. We may also ask for your age and gender. We may also monitor and/or record telephone conversations with you should phone contact be made in order to train staff and to improve our service to you.
Non-personally identifying information.

In addition to the information you specifically provide above, Talk’N Tours operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.
We also use 'cookies'. Cookies are pieces of information that a web site can transfer to an individual's computer in order to allow that web site to store information about user preferences. We use cookies which expire once the visitor leaves our web site. Cookies are used to collect session ID's. It is possible to adjust your Internet browser to refuse cookies, but you may find that this reduces the functionality of this site.
Other demographic information.
If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Talk’N Tours' products and services.

How Do We Use Personal Information We Have Collected?

We collect and use your personal information to operate our web site and deliver our products & services to you. We will use your personal information to provide you with: products you request, technical support, billing and credit control, sales support and information.
When you contract with Talk’N Tours for our services or make enquiries of our services, you will be requested to provide your consent to us to send promotional material to you. If you consent to receipt of promotional material, we will use your personal information to provide you with promotional material. You may stop the delivery or "opt out" of future promotional email from Talk’N Tours by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
We will treat all information we collect from you as strictly confidential. Talk’N Tours does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to Talk’N Tours) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
We will disclose your personal information, without notice or your consent, only:

If we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
To protect and defend the rights or property of Talk’N Tours;
If we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
To contractors providing licensed collections services, credit card payment processing and CRM services, who comply with our privacy and security policies;
If we sell our business or part of it; and In extreme circumstances, to protect the personal safety of users of Talk’N Tour’s services, its web site, our staff or the public.

Security

Talk’N Tours has implemented security features in our database to protect your personal information from unauthorised access under the "my Account" feature. We maintain our servers in a controlled, secured environment. Only staff that need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.
We utilise PayPal, one of the most respected payment gateways on the internet, to process any purchases you may make. Talk’N Tours has no access to your financial information. Your information is processed and held by PayPal using 128 bit data encryption.

Other Disclosure by you

You might provide personal information through your participation in chat sessions, message boards, email exchanges or newsgroups accessed via our web sites, or another service provided by Talk’N Tours. This information is public and immediately available to anyone who has access to such a site; it is not private. Talk’N Tours urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.
You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.
If you contact us via telephone, you will need to answer a few security questions before any personal information is revealed or amended.

Children's Privacy

Talk’N Tours does not knowingly collect, use or market any information to children without seeking parental or a guardian's consent.

Complaints

If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer at privacyofficer@(NOSPAM)Talk-N-Tours.com (Please remove the brackets and the word NOSPAM to construct a useable e-mail address). We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.