FAQ’s Frequently Asked Questions

How do the tours work?
Find a Talk’N Tours self guided mp3 walking tour you would like to experience. Click the button to purchase your walking tour. This will take you to a page where you confirm your purchase.
Complete the simple tour purchase steps.
Download the ZIP file for your tour and save it to a folder on the hard drive of your computer. Each MP3 Walking Tour includes: An audio commentary in mp3 format A Tour Map & Track Listing in PDF format- Click to view Sample Map

How to use your Talk’N Tours Self Guided Walking Tour
After downloading the tour of your choice unzip the file to a folder on your computer. Most recent PCs and Macs have the unzipping utility built into them.
PC - simply right click on the zip file and unzip it to the folder you want. If you haven’t got an unzip utility you can get one free from www.winzip.com
Mac - For Macs, click on the zip file and unzip it to the folder you want. If you haven’t got an unzip utility you can get one from you will need a copy of Stuffit, this is available free from www.stuffit.com
Please note that if you have a 'Volume Levelling' feature on your mp3 player, this will result in large volume differences between each tour track. You should turn this feature off when loading the tour on to your portable mp3 player or iPod.Print out the tour map and audio track listing.
Upload the audio commentary onto your iPod or mp3 player of choice (or burn it to CD and listen to it on a portable CD player capable of playing mp3s).
Travel to your destination, put on your head phones, and press play on Track 1.

In addition to your map at the end of each audio track there are clear directions on how to get to the next stop. If you need to listen to them again, simply replay that part of the track.

Every track listed in the Track Listing corresponds to a numbered stop on the map and it’s easy to follow.

What happens if the download fails?
When you order a download from us, not only will you receive an on-screen receipt with a link to the downloadable file, we will also send you an email with the link. This remains active for 24 hours after your purchase, so if for any reason the download fails you can carry it out again later. If you have a problem you can not resolve you can email us at info(no-spam@)talk-n-tours.com (please remove the brackets and the words no-spam to construct a useable email address) and we will investigate for you.

Return Policy
As all walking tours purchased from Talk’N Tours are delivered to you electronically unfortunately we are unable to provide a refund if you change your mind later. Please refer to our FAQ section for advice if you should experience any technical difficulties in downloading your tour purchase.

The tour might be a bit long for me, do you have shorter ones?
Each tour can be started and stopped at any point you choose. Most take us 3 to 3 ½ hours to walk but they will take you longer if you spend time at some of the attractions on route.

On the longer tours you may choose to do only a part of the tour or skip a stop or two, just select the next stop you want to visit. Remember it’s up to you when you stop and how long you spend.

What if I get Lost?
The directions we give you are very clear and together with the Map and the Track Listing you should never lose your way. If you get really stuck you can just retrace your steps back to a familiar point (nobody has told us they have had to do this yet).

How can I pay?
Payment is available by credit and debit card. We accept Visa, MasterCard etc. Payment is in Australian Dollars and your credit card provider will manage the conversion to your local currency. We utilise PayPal, one of the most respected online payment systems.

Is my payment secure?
Safeguarding your financial and personal information is one of our most important priorities. That’s why we use PayPal who automatically encrypt all sensitive information sent between your computer and their servers.
Talk’N Tours never holds your sensitive financial information.
Your computer
When registering or logging in to PayPal, PayPal verifies that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.
In transit
Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
PayPal servers
Your personal information is stored on PayPal’s servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, they do not directly connect our firewall-protected servers to the internet
Find out more
To learn more about how we protect buyers by using PayPal visit PayPal’s Buying Safely information page.

Should I be concerned about my Safety?

The city tours are in busy areas and we recommend that you:

• Make sure that your possessions are secure!
• Stop or pause your audio player when crossing roads or other areas where there might be danger from passing traffic.
• Set the volume so that you can hear what is going on around you, don’t have it too loud.
• Take the tour during daylight hours, we don’t recommend doing the tour after dark.